Terms and Conditions

Kindly read the below terms and conditions carefully. If you have any questions or concerns, please do not hesitate to contact us here

General 

  • The website https://la-maison.online/  is run and maintained by “La Maison Class Furniture Trading L.L.C.
  • Our country of domicile is the United Arab Emirates. Therefore, the governing law in all matters is the local law of the UAE. All arising disputes must therefore be settles in a court of competent jurisdiction in the United Arab Emirates.
  • Only individuals who are above the age of 18 can register on this website and make transactions.
  • All orders, refunds and exchanges are subject to UAE Law.
  • Unless mentioned otherwise, all items are manufactured in Europe.
  • We don’t keep stock in the UAE.
 

  Local Delivery

  • All orders will be processed with 2 – 3 working days.
  • Delivery is free if you choose Sea Freight shipping. The order will take 45-50 days.

  • Our Air Freight delivery partner is DHL. Once you place the order with us choosing Air Freight, DHL tracking number will be sent to your email to track your order. For delivery cost please contact us. Order with Air Fright will take 10 working days.

  • All items that are made locally and are labelled as such on our online store will be delivered within 7 working days upon placing the order.
  • For the items labelled “back order” on our online store, delivery date to be decided after the order is placed. In such cases, we advise the customer not to make the payment before the delivery date is clearly mentioned. Generally speaking, back order items will take 3 to 6 week until ready for shipping.
  • OFAC and sanctioned countries are out of our scope for all types of transactions.
  • We deliver internationally. we advice our international customers to contact us for more clarification about shipping costs to their countries.
 

International Delivery:

  • All orders will be processed with 2 – 3 working days.
  • For international shipping please drop us an email, so we can calculate the shipping costs.

  • All international orders may be subject to taxes and duties. These fees are charged by your respective government and are entirely separate from any shipping fees.

  • For international orders, customer needs to mention the Shipping method in an email so that we can then quote the shipping and delivery costs correctly.

  • Free Sea Freight shipping for all orders above 10,000 USD.

  • Delivery and Shipping time for international customer depends on the customers country. for accurate time please contact us.

 

Cancellation/Refund Policy

  • All orders fall under UAE Rules.
  • Cancellations are accepted within 24 hours from the order/payment time. refund will be done through the original mode of payment only. 
  • Returns are accepted within 7 days from the delivery if products delivered damaged/wrong only, and must be in the original packing.
  • Refunds will be done only through the Original Mode of Payment
  • If a return and/or cancellation is accepted, a refund will be issued within 7 days from the day of collecting the products (or canceling the order if not delivered by that time).
  • Refunds are not accepted unless:-
    • Product delivered was damaged
    • Product delivered does not match the photo or description.
    • Delivery took more time than promised or mentioned by email.
  •  

Payment Terms

  • Advanced payment for orders less than AED 20,000.
  • 50% advanced payment on orders above AED 20,001. The remaining balance to be settled upon delivery. The customer can choose to make 100% advanced payment as well.
  • Sample ordering can be arranged. Please drop us a line for more details
  • Payments is done in UAE Dirhams.
  • Payments are only accepted if submitted in AED using a Visa or MasterCard, whether debit or credit.
  • The card holder is strongly advised to keep a record of all transactions and merchant policies and rules.
  • Each individual user is responsible to maintain confidentiality of their account.

By using our online store, you agree to the above terms and conditions. If there is a part that you wish to clarify, do not hesitate to email us at info@la-maison.online.

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